Desiree (Employee # TXDC24) was very polite and helpful, even when I was a very grumpy caller. She listened to my [rather petty] tirade on the phone, then diligently did her best to resolve my complaint. I called angry and cantankerous; by the time we completed the call, Desiree had made me a happy customer. This employee is an awesome customer service professional, and will be an asset to any company she works for. Two thumbs up for cooling my temper down and solving my complaint! Please relay my compliments on Desiree's courteous professionalism to her supervisor.

I spoke with Lidia today on the phone and she was amaaaazing! She went 1000 miles above for me to help me, kept it calm while I was so irritated, and she was polite and sooo patient. This is called customer service excellence. Pure example of love what you do attitude. Thank you Lidia for keeping it cool and explaining to me everything every possible way so I could get it all. Thank you for turning my irritation into a happy day.

Very good experience