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Resources and training for State Farm agents


Resources Training

Click the icon to see video how to or Paper Printable Resource.

Complete these training sessions to help you get started with GAINSCO.

*The Underwriting Overview video does not pertain to Texas, New Mexico, Arizona or Virginia.

Select a Quick Tips and Training topic below for quick answers to questions.

Agency Administration & Reports

New Business

Servicing Policies

Agent Customer Service and Agency Accounting

For billing, endorsement, and policy-specific questions:

Call: 855.734.2467

Monday-Friday 8:00AM-6:00PM Central Time

Email Option: GAINSCO.Services@gainsco.com

Important: This is a no-reply email. Incoming emails go directly to the queue for processing.

Agent Technical Support

Call: 877.594.9742

Monday-Friday 7:00 AM-6:00 PM Central Time

Agents call for GAINSCOconnect technical help with:

  • Agency Administration
  • System Issues or Error Messages

Agent Product and General Services

Call: 866.805.1344

Email Option: SFSalesSupport@gainsco.com

Monday-Friday 8:30 AM-5:00 PM Central Time

Agents contact GAINSCO Sales for:

  • Answers to GAINSCO product and coverage questions
  • Policy Sales
  • Quoting or binding
  • Risk acceptability
  • Proof of prior coverage discount
  • SR-22's

Claims Team

Call: 866.424.6726

Available for agents, policyholders, and claimants

Monday-Friday 7:00 AM-7:00 PM Central Time

For Insureds: 866.424.6726

Monday-Friday 8:00 AM-6:00 PM Central Time

Reach out with policy-specific questions related to:

  • Billing
  • General policy questions
  • Payments

Insureds must contact their agent for policy changes.