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GAINSCO Auto Insurance® Reviews


Want to see what people have to say about us? Here are GAINSCO Auto Insurance® reviews from customers and agents! At GAINSCO Auto Insurance®, our team of sales agents and customer support specialists are friendly, efficient and ready to help you with your auto insurance needs. We know they’re awesome, because they get great reviews! Check out this one from Shauna W., for instance:

We also see a lot of great reviews on the quality of our insurance, as well as our rates. Check out this one from Lisa M.:

Very pleased with Gainsco. Customer Service was excellent! My Agent was Liz and she really helped me out! Looking for great rates? Gainsco is the way to go!

Read through more GAINSCO Auto Insurance® reviews below. When you’re ready to get a quick quote, visit https://www.gainsco.com/.

Very helpful, friendly customer service. Low easy monthly payments. Awesome insurance. Recommended!

David was great. He worked with me to get the exact coverages I wanted at a price I could afford. He was very detail oriented and made sure all information was correct. And I ended up paying less money for better coverage than I had at Progressive.

Dawn P

Bertha Rodriguez is a true gift to our office. She is a joy to work with and always helps out with anything we need for our clients. She is the BEST!!

Megan J.

The rep was friendly and knowledgeable and helped me get my insurance fast. I needed to add a second car and it was easy and inexpensive.

Zeanne C. Hallback

I made a claim because I was involved in a hit and run. They took care of it within a few days!!!

Lucy Granados

Johnny Garcia was a good agent very helpful thank you Johnny Garcia and Gains Co insurance

Rosendo A

I called Customer Service and spoke with Christina G. and Raphael C. Both were very friendly, efficient, and thorough in helping me and providing information. This is the first time I have called this company and I do not dread calling again should I ever have to do so.

Cacy S.

It's the best non standard insurance company in Dallas try it for yourself and you will be satisfied.

Carolyn L

Brad Hagen was my agent, I was very pleased with his service and his friendly attitude. Great job!

Serenity S

Great customer service!!!!!

Marquis G

Great Service!!

Alfredo Avila

Awesome, nice, courteous, and friendly customer service people.

Cory M.

I love gainsco and my recent customer service with Yusimi was excellent. She helped me work through an issue with my payment. She was patient and appreciative of my business!!!

Hanna Adams

My customer service agent made getting insurance for the first time extremely easy and affordable! Highly recommend!

Jason Cave

Johnny Garcia at Gainsco Auto Insurance did an amazing job with finding me the perfect rate for car insurance! He was very kind and helpful! I really appreciate everything he did! He is a wonderful person.

Chelsea L

Ms. Vanessa West was very friendly, polite, very patient with me. She explained everything that I would need to look for and do only. Thank you Ms. Vanessa

Liss G

Vanessa West and the team at Gainsco did a great job helping me sort through our situation and get our auto insurance back in place.

Vincent B

I liked the service I got. They seem to have went out of their way to make me happy.

Calvin Crosby

I had a problem with my policy. Needed to get a statement of no loss. Christina, one of your agents, was a great help in getting all my needs met. She was wonderful. I just wanted to take the time to give her praise. Her's is not an easy job, no call center job is, but she handled my problem both professionally and courteously.

Bonnie M.

Johnny Garcia is the insurance agent that I worked with directly through Gainsco and he was so helpful and so professional. He wasn’t just a “typical salesman”
I really feel like he did everything he could to get me the best deal he could and that really meant a lot because I have been struggling very much to pay my car insurance in the past. Talked to tons of agents and they all acted and said pretty much the same thing. I was actually told by one recently once
I already told them that I think I was going to try to go with a smaller insurance company because it was so much more affordable And what they told me is that I wouldn’t get the personal attention like I would with the bigger companies. I disagree completely!

Johnny Garcia from Gainsco is the best insurance agent I have ever spoken with. And I’m hoping I will continue to get to work directly with him and I encourage anyone seeking cheaper car insurance to go with Gainsco. And to specifically ask for Johnny Garcia.

Kelly C

David was great! So helpful and answered any questions we had! We will be recommending this company to everyone we know!

Corey S

Very fast, friendly and knowledgeable. They offered me different options and pay plans to fit my budget.

Suzette Richardson

I have nothing but great things to say about the agent that help me Brad was very helpful and patient with me and he has such a wonderful and pleasant attitude his customer service is the best I have ever experienced.

Sakeita S

Johnny Garcia was easy to talk to and informative...set me up with a policy I wanted fast and cheap....

Robert C

During my search for online auto insurance I Found GAINCO it was a wonderful experience from the start everything was simple and quick my agent Johnny Garcia was a great help and got we all ready to go and answered all questions that I had. Thank you Gainsco for the great experience

Kashara J

I have nothing but PRAISE for Bertha Rodriguez as far as help with any of our clients. She is johnny on the spot to get answers to questions and to help with any needs we have with our customers. There so many times that customer service people will give an answer to an agent just to get you off of the phone and I will say I have never had Bertha do that as she digs into the situation to find out what the real problem is and how she can help our office. All I can say is you have a keeper and I am so glad I have her working with me and not against our office.
Thanks so Much Bertha!!!!!!!

Tammy C.

Very good customer service and very easy to understandable and talked to

Anthony C

Brad Hagen was awesome I would recommend him to everyone.. Great agent!!!

Nikki F

The best rates I’ve ever seen and my agent was so nice and actually called me and replied to my emails. This is the best insurance by far. My agent was the best customer care I’ve ever had. Thank you so much.

Adrian F.
- Customer

My experience was a good one I got a low quote and it was hassle free and johnny Garcia was a pleasure to do business with.

Larry W

Excellent service. I will most definitely recommend your company.

Rebecca J.

The representative was very nice and professional. Not pushy at all and showed she cared as well as provided great options. Got what I needed to be done on a timely manner. Thanks Yusimi!

Janel Walker

My agent Johnny Garcia was so fast,friendly and a great help. Really good customer service all round.

Randall C

David C. was just a joy to speak with, he was polite and professional. He walked me through the process of getting insurance (which was cheaper than GEICO) and it only took like 5 minutes! I recommend this company to ANY and EVERYONE needing insurance because they are reasonable and they have A1 Customer Service!!!! 🙂

Veronica S

I am an agent at Signature Insurance Group in Winder, Ga. My team and I love working with GAINSCO Auto Insurance because of their great rates and wonderful customer service. We write as many policies as we can with them on a daily basis.

Cassie Knight

Affordable and easy not to mention the representative I talked to, Chris, was very helpful.

Rachel Phillips

I am an agent at Signature Insurance Group in Monroe, Ga. My team and I love working with GAINSCO Auto Insurance because of their great rates and wonderful customer service. We write as many policies as we can with them on a daily basis

Anna Bonner

I'm a product specialist with JM Lexus. Every time I make a sale I have to verify that my customer has insurance before the delivery of the car. I always go the extra mile and help them to change their vehicle or coverage. So I'm used to talking to all insurance companies and representatives available. Yesterday I have a great experience when I had to call your customer service line. Diana really went the extra mile in order to be sure that our customer was covered and that I received all the documentation needed to deliver the vehicle to her. Great job guys and thank you Diana Escutia!


This company has delivered what they promised and in a timely manner.

Howard Sevel

The agent who helped me was Vanessa West. She was excellent and very sweet ! Thanks so much for helping me save money on my auto insurance.

Heather S

Jacob was an amazing sales representative that made sure everything was taking care of. He made the process simple and easy. I've been a customer for over 6 months now and I will never switch to another Insuarance company EVER! I've had great customer service experiences plus stress free. Simple, fast, easy, and affordable is a perfect definition for Gainsco Auto Insuarance. Thanks again Jacob for being a wonderful sales representative and providing the best customer service ever. Major KUDOS to you!!!

Chanika D

Brad was very friendly and informative about the policy I chose. He really welcomed me into the GainsCo family! I’m excited to be here! (:

Alexya J

Brad Hagen was wonderful in helping me obtain my insurance needs! He made this stressful situation less stressful and I am very grateful for his assistance! I look forward to growing my relationship with GAINSCO Auto Insurance.

Andrea P

I spoke to Sales Representative named "Yusimi Grillo". She was very friendly and patient with me, I have never experienced this customer care service before. I have had other auto insurance with other insurance companies before I joined Gainsco but I paid double the price of the same car. All I can said there's is no other auto insurance that can beat Gainsco. Gainsco is here to help and not to bankrupt you.
Thank you Yusimi Grillo for all the help you provided me during our conversation regarding the auto insurance.

Shaquile Ken Majawah

Great experience! They were knew what they were talking about. Very friendly and courteous.

Jeromy Sandusky

Highly recommended!!!! Best quotes. And hey, if anything goes wrong, i have a lawyer so..... Lol high hopes for this company! I'm satisfied

Zay P

Desiree (Employee # TXDC24) was very polite and helpful, even when I was a very grumpy caller. She listened to my [rather petty] tirade on the phone, then diligently did her best to resolve my complaint. I called angry and cantankerous; by the time we completed the call, Desiree had made me a happy customer. This employee is an awesome customer service professional, and will be an asset to any company she works for. Two thumbs up for cooling my temper down and solving my complaint! Please relay my compliments on Desiree's courteous professionalism to her supervisor.

Eric T.

Awesome experience...Gabby got me the best possible policy I could ask for. I would recommend Gainsco for great competitive rates 🙂

Keianna Maxwell

Gainsco gave me great service. I'd recommend them highly!

Matt B.

Thank you Brad Hagen for helping us to get what we need. Everything was done very professionally. We would recommend your company to our friends and family.

Lawrence P

Andriana Garcia was just a joy and a pleasure to do business with. Answered every question and was very professional.

Mark S.

Great! I would recommend y'all to my friends an family. Thank you.

Catherine P.

Great experience, fast, friendly service

Ray T

Fast, easy ,made my day with the quote!

rene c
Sierra W.

Vanessa West was great. Sweet, quick with answers to all my questions. She made me feel totally comfortable and that's not an easy task. I'm saving enough money here make a phone pmt monthly!! I'm so grateful. Thank you.

Edith D

Johnny Garcia was the agent that helped me getting insurance on a car that I just purchased. He was very professional and patient. I was very satisfied with the car insurance I purchased and I would recommend Gainsco Insurance to anyone. Thank you, Mr. Garcia.

Julanda A

I would recommend Gainsco to anyone. Gainsco offers top notch customer service.

Shawn Young

I worked with Nina and she was very helpful and helped in a timely fashion. Very professional and responded to email and phone calls. Thank you again.

Gary R.

They are very helpful and straightforward with you.

Patrick Harris

Very convenient and the agent I spoke to was very helpful and made the process very easy!

Reginald Williams
Kat K

Johnny Garcia you're the Man! Thanks for all your help. Integrity at it's finest.

Drew R

I worked with David from the Texas Branch and he was amazing. Getting my first car I thought this process was going to be long and complicated. David made sure I was comfortable, not rushed and that I understood the process. He was very patient with me and found me the best rate out of all the insurance companies I looked through. Iwould highly recommend GAINSCO auto insurance and suggest that you work with David as he will surely brighten your day !

Natasha B

I just got an '05 Cadillac & was looking for insurance online. I went to the General & they wanted to charge me $200 down & $120 a month. I did a compare website & found GAINSCO & their rates were $75 down & $78 a month. The best rates I've ever seen & my agent was so nice & actually called me & replied to my emails. This is the best insurance by far. My agent Yusimi Grillo was the best customer care I've ever had. Thank you so much.

Adrian Fernandez

The service was exceptional and it was super fast to get signed up. I would definitely recommend this place. Adriana was great to work with.

Tammy Moton

Fast friendly I would recommend Johnny to anyone who needs affordable auto insurance

Trenton P

Rosa was so helpful and was able to help with things on my account that I didn't even know we're messed up. Thank you for your help. You guys are awesome!

Jacque Butler

Brad Hagen is THE BEST!

Carly C

Very friendly and informative, pleasant experience all around. Brad and CJ were able to get everything processed without any complications, from the first telephone call to the last there was never a problem.

Sherry P

Specifically Tranell was incredibly informative, and polite. He has made switching insurance during a change of address the easiest and most worry free experience. If you have considered switching ask for Tranell you won't regret it!

Jennifer G

Lizabeth Dominguez was very efficient and made sure I understood the policy and got me the best rate possible!

Deidra Lee Thompson

They did exactly what they said they were going to do.

Kenneth Mercer

This was a great experience in dealing with auto insurance over the internet and by phone. A special thanks and recognition to Kourtneye who was fabulous

Alison D

Johnny Garcia at Gainsco Auto Insurance was an amazing. Even though I was doing multiple things he was willing to call me back and was patient.

latoya C

Very helpful, Gerson Vazquez was my rep and he saved me time and money.


I just got insured for the first time ever and representative was knowledgeable and friendly. Rates are reasonable. Very good experience. Will highly recommend

Ana Diaz
Shauna Whitman

AWESOME CUSTOMER SERVICE. As an Agent, Great experience with representative Alejandrina. Very understanding and helpful.


I needed full coverage auto insurance immediately and Gainsco came through in a flash, also my rate was lower than my prior insurance carrier. Johnny Garcia was great!!!! I recommend him and his team big time.

Roy Merlino

Roy M

Excellent 5 star service I would highly recommend Gainsco

Mark B


Florida City Insurance Inc.

I have been a policy holder with GAINSCO for years and I absolutely love it. The prices are great and I can always give them a call with any questions or concerns that I may have.

Cassie Barnette

Brad Hagen made getting my policy very easy and effortless.i was extremely happy with how polite and informative he was.i will recommend this insurance to my famy and friend.the inly reason I didn't go 5 star was because I haven't made a claim oractually dealt with that whole issue so hopefully I won't ever have to but that's to see how you handle a claim if I ever did need that service.othet than that I want to thank you very much for the very affordable insurance and making it such a pleasure to get with your company.suncerly Shannon chapa Frederick ok.

Shannon C

I must say this was my first time ever getting insured and the woman I spoke with this morning made this experience fast, smooth and all around great! Definitely the best quote I've seen since looking, I would recommend them!!!

Nichole Twyne

I am an agent in Arizona. Sometimes it's scary thinking we didn't do something right but I spoke with Theresa Melgoza she helped me all the way. She made a very scary thing into a positive one; she was kind, helpful, and prompt. Very professional as well. She is the kind of person I WOULD LOVE TO HAVE ON MY TEAM. Thank you for that.

Daphanie G.

Needed some help for a client and CSR Zack and Supervisor Nia not only were able to help me but were VERY professional even in explaining customer options I didn't think possible and showed they do go above and beyond to make sure needs of the customer are met.

Brian N.

I spoke to Sales Representative named "Yusimi Grillo". She was very friendly and patient with me. I have never experienced this customer care service before. I have had other auto insurance with other insurance companies before I joined GAINSCO but I paid double the price of the same car. All I can say is there's is no other auto insurance that can beat GAINSCO. GAINSCO is here to help and not to bankrupt you.

Thank you Yusimi Grillo for all the help you provided me during our conversation regarding the auto insurance.

Shaquile K.

My agents name was Brad Hagen and he was wonderful!! I got things handled in a reasonable time and he kept a great conversation with me while waiting!! I will be giving all my friends their number!!!

Dawn B

Vanessa West was my agent and she made my insurance simple fast and easy I recommend her for your auto insurance needs thank you Vanessa West

Thomas G

Everyone at GAINSCO has been friendly, efficient, and extremely helpful. We can see a fruitful relationship with GAINSCO for many years to come.

Mary K. Rodriguez
- BlueSky Tax & Insurance, Richmond, VA

Johnny Garcia was my agent I was having trouble with my policy he fixed it all before we hung up the phone.... Thanks so much

Keiona W

Brad Hagen made the process Very easy. He was both pleasant & professional while clearly explaining things. He also "Listened" to my scenario of things which allowed him to offer me a solution to what I thought might be a problem. I like the personal touch of actually talking to someone as opposed to a machine, for the original contact. I would definitely recommend this company to friends & family as an option for insurance.

Christelle K

My representative was very kind, helpful, and knowledgeable regarding my insurance needs!

Claudia R.

Very good experience

Candace J Snipes

I spoke with Lidia today on the phone and she was amaaaazing! She went 1000 miles above for me to help me, kept it calm while I was so irritated, and she was polite and sooo patient. This is called customer service excellence. Pure example of love what you do attitude. Thank you Lidia for keeping it cool and explaining to me everything every possible way so I could get it all. Thank you for turning my irritation into a happy day.


Jhonny was very personable and understandable. He made buying car insurance much easier and less stressful then other insurance companies.

Gainsco, is a car insurance company with great, and patient customer service. I would definitely recommend it to a friend.

Kara H

Linda Patino went above and beyond to address my concerns and she was a pure pleasure to work with on the phone.

Carl Z.

Vanessa West was a great help friendly and very knowledgeable. Saved me a TON of money on my insurance.

Chris D

Johnny gracia was excellent he understood what i needed in insurance and got my coverage i need for alot less then i was paying thank you

Loronda H

Adriana Garcia-Trevino was very knowledgeable and helped me tremendously with all my insurance needs. It is rare to find someone that is willing to take the time and explain what coverage is needed and required in my certain situation. I would recommend her to any and all of my friends and relatives. She did an excellent job and deserves a raise.

BMS Greg

was very nice and friendly stayed on the phone with me until the policy was completed walk me through step by step to all the policy and the verification that were sent to me in my email address David my agent was very very very nice in helping me through the whole thing and actually went step by step to show me and ensure that I knew what was being sent to me which I really appreciated Thank you so much David yes I already recommended you to 4 of my friends and family

Mady T

Yusimi was very thoughtful and helped me save $130 a month!!!

Rabbi Marty Cohen

Thanks Johnny for being a great salesperson. GAINSCO really helped me with all my insurance needs . Thanks

Mike B

Brad Hagen my insuance agent was very professional and knowledgeable. He made sure that I got everything that I needed as well as made sure that I understood everything. Thank you so much

Latara L

At first I had so many hoops to jump through, but then my agent, Linda Patino, helped me to clear everything up. She was beyond helpful. I was able to get a discount to lower my monthly payment to the lowest quote I had gotten from any insurance, and I was able to set up easy auto-payments.
By the way: somebody give Linda Patino a raise!!!!!

Megan Coloma

The agent I spoke to, Chris, was very patient and he answered all my questions. When getting a quote from other online companies they just gave me a quote with no details to why my premium would be so high. Chris however explained my situation and I got a better understanding of why and how long I would have to pay what I have to pay. Plus he gave me several options and dates to pay. Thanks Chris!

Sandra Willis


Cathy I

I am an agent for BlueSky Tax & Insurance Agency, Inc. that represents GAINSCO Auto Insurance. From the beginning GAINSCO has been an excellent company to serve our community. They bring the best coverages for the best Rates. They really find ways to work with our Niche Market, which is the Hispanic Community of Richmond VA.

Mary K. Rodriguez


The associate was friendly and had no issues with getting more information for us and spending time to make sure we understood what was needed (to the best of his ability)


Gregory B
Bridgette K

This is a great, affordable insurance company.

Brianna Grooms

Just love this company. Great staff, great service.

Mark Redding

Excellent service

K Hagood

Gainsco Auto Insurance is definitely worth getting a quote through! Johnny Garcia was my agent and was very helpful and informative. Highly reccomend!

Laura G

Very quick, very friendly service from Vanessa. Good price, too!

Steve O

Lowest rates on the market. I got my liability insurance at $95 a month, new driver haven't even held my license for a full year. Definitely would recommend especially for new drivers

Mimi P


Jessica Mendez

Sarahi was an excellent agent. Fast, easy and great customer service!!

Kim D.

The agent that helped me get a policy was very nice and helpful. The process was very fast and efficient. Thank you for your excellent Service.


Johnny Garcia was awesome!!!

Leslie R

Gabriela was very helpful and professional in her conduct.

Gregory H.

Great customer service from Elizabeth!!! She had a wonderful attitude and great plan knowledge

Robert A.

My experience with David was awesome. I needed insurance in the state of Georgia. He search and researched as much as 5x to get me the best insurance for my car. Very knowledgeable in his field of car insurance,patience that is not easily shaken. I asked a ton of questions and more questions. He is a expertise at his job. Awesome and professional with a very outgoing personality. Great job, David.

Robin R

I just want to say Dottie is Excellent and great at what she does!!!!! Thank You Dottie for your help!!!!! I Appreciate You!!!!!

Petrina P.

Brad Hagen was so patient with me it took two months with a few ups and downs but I finally got my policy. Thank you again

Timorah W

Gabby is awesome!! I'd definitely recommend Gainsco to my friends and family !!!

Joe Gonzalez

Johnny Garcia with GAINSCO auto Insurance was excellent! He called me promptly after submitting a request for a quote and graciously edited my quote when I decided to go with another car. The process was simple, well-explained, and fair priced! I recommend Mr. Garcia for all your auto insurance needs!

Elizabeth H

GAINSCO Auto Insurance, they are the best, very professional and courteous company. My customer service rep was very knowledgeable and courteous, taking time out to explain everything to me and not rushing me off the phone. In today's busy world this is much appreciated. Thanks GAINSCO.

Dispatcher dispatcher

Had a Very Pleasant experience, Its weird but it was Best Experience Ive Ever Had Purchasing Auto Ins.,My rep. was so Nice ,and patient, and I could understand what he was saying!!!!!! thats a big Plus!!!!!!!Thank You!!! A Big Thumbs Up From Me!!!!!!! :):):):):):):)

Carla M

Great service, fast and accurate with very reasonable rates. Thank You.


I would like to say today I had the best customer service I think I have had from any other company that I have dealt with, I had some issues with my account and it took some time but the problem was solved by Irma Gallegos and her professionalism at what she does. I really felt like she cared and was willing to sacrifice hey time to help me. If I have any problems I will definitely give her another call again it really makes me appreciate Gainsco 100x more!! Thank you again for your hard work Irma Gallegos!!!

Jarvis A


Sheena Brown
Autumn N

I would highly recommend Brad Hagen! He was so polite, quick, professional and a great conversationalist! He made my experience stress free and not to mention the lowest price on auto insurance I’ve ever heard of! I’m such a happy customer and I’m glad I found Gainsco.

Jess D

Sarahi was great! She provided great service, made the process easy, and was available- even though I waited to call her back until 10 minutes before closing. We finished with 3 minutes to spare.

AmaToya R.

Kendall Price was a great agent, handled everything quickly and got me a great cheap rate on my car. Thank you!!!

Tutor D

Very pleased with Gainsco. Customer Service was excellent! My Agent was Liz and she really helped me out! Looking for great rates? Gainsco is the way to go!

Lisa Marie

Love the service. It was fast and easy. I will refer other family members to y'all.

Julian Beckworth

Lizabeth D. was very helpful. She answered all of my questions and my insurance business in a professional and courteous way.

Sonja Gillison