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I spoke with Lidia today on the phone and she was amaaaazing! She went 1000 miles above for me to help me, kept it calm while I was so irritated, and she was polite and sooo patient. This is called customer service excellence. Pure example of love what you do attitude. Thank you Lidia for keeping it cool and explaining to me everything every possible way so I could get it all. Thank you for turning my irritation into a happy day.
The representative was very nice and professional. Not pushy at all and showed she cared as well as provided great options. Got what I needed to be done on a timely manner. Thanks Yusimi!
Gabriela was very helpful and professional in her conduct.